Frequently Asked Questions
Everything you need to know about your G.H.BASS 1876 experience.
How do I determine the correct size for my Weejuns?
Our loafers generally run true to size, but we recommend checking our detailed Size Guide. For our classic leather styles, keep in mind they will stretch slightly and mold to your feet after a few wears.
What is your return policy?
We offer a 30-day return window for all unworn merchandise in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your footwear sooner.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my leather shoes?
To maintain the quality of your G.H.BASS shoes, we recommend regular cleaning with a damp cloth and applying a high-quality leather conditioner or polish to prevent drying and cracking.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can attempt to cancel within 30 minutes of placement; after that, you will need to follow our standard return process once the item arrives.